When the limitations of your backend system negatively affect my experience

5 April 2012

An error on an input field telling me to remove the spaces from my telephone number

Spaces in numbers help us memorise them and we naturally type phone numbers with spaces in them.

If your backend system can’t handle spaces, write some code to strip them out when the form data is submitted. Don’t burden the user by asking them to input data in a way that doesn’t match their mental model of that data.

Tagged with Experiential, Usability

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